Customer Service

Job Description

To organize the daily operations of the organization by scheduling, answering phones, and customer questions, and working closely with the production team to maximize job completion.

Skills
  • Must have excellent communication skills
  • Ability to multitask and prioritize, handling requests from many different sources
  • Responds well to stress/change, able to get on board with vision and unity
  • Able to effectively deal with difficult people & is solutions oriented
  • Proficient in Database & systems management, Microsoft Outlook, Word, Excel
  • Ability to route, map and dispatch efficiently
  • An open mind to provide solutions for efficient operations
Responsibilities
  • Review daily workload, products needed and schedule/reschedule/route with customers
  • Monitor technicians and progress throughout the day adjust appts as needed
  • Follow up with customer’s needs and return work
  • Provide direction to technicians with respect and understanding of their contribution to the team
  • Maintain a positive outlook and attitude
  • Encourage camaraderie and teamwork
Sales
  • Seek to increase sales by developing & nurturing customer relationships while implementing the SERVICE strategy
  • Learn to communicate sales information over the phone to those seeking information
  • Monitor follow up bin and create estimates to send to customers within 24 hours of site visit
  • Follow up to ensure receipt, answer questions and convert to work with ordering materials or scheduling as needed
  • Counter Parts Sales and Walk in Customers
  • Provide sales support by helping customers who visit the showroom

Location

1151 Callens Road
Ventura, CA 93003

Job Type

Full Time